About these terms
These terms apply when you use Da Nang Guide, operated by [operator name not yet provided], [operator address not yet provided]. By using the app you agree to follow them. [Wording on acceptance, to be confirmed after legal review.]
Your account
You sign in with your email address and a one-time code. Keep access to your email secure, because anyone who can read it can sign in as you. One account can be used both personally and for businesses you manage. You can delete your account at any time in the app.
[Minimum age, to be decided.]
Reviews and other content you post
When you post a review, an event or other content, you confirm that it is honest, based on your own experience, and that you have the right to share it. Do not post content that is false, offensive, hateful, sexual, illegal, or that shares other people's private information, and do not review a business you own or work for.
Reviews and events are checked before or after they appear. We may decline, hide or remove content that breaks these rules, and limit accounts that repeatedly do. You can report reviews and events in the app, and block people.
You keep the rights to what you post. You allow us to show it in the app and in related listings for as long as it is published. [Exact licence wording, to be confirmed after legal review.]
Business listings and claims
Only the owner of a business, or someone the owner has authorised, may claim it. We check every claim before anyone can manage a listing, and may ask for proof. Business information must be accurate and kept up to date. We may edit, hide or remove listings that are wrong, misleading or break these terms.
Business plans
- Paid plans and their prices are shown in the app, in Vietnamese dong.
- A plan starts once your request is accepted and payment is arranged with our team. We never charge you automatically.
- Each plan has limits, such as the number of photos or active promotions. After a downgrade, content over the new limits is hidden, not deleted, and returns if you upgrade again.
- Sponsored places are labelled Sponsored, share their places with other businesses, and never guarantee first place. Paying never changes ratings, reviews or the order of normal search results.
- [Renewal, cancellation and refund terms, to be added.]
Information in the guide
We work to keep listings accurate, but opening hours, prices, offers and other details can change. Some listings are filled in by our team or by businesses and may be incomplete. Some texts are translated automatically. Offers and their conditions are set by each business. Please confirm important details with the business before you go.
Other websites and booking partners
Some buttons open other websites or apps, such as a business's website or a booking partner like Agoda or Klook. Their terms and policies apply there, and bookings are made with them, not with us.
Ending your use
You can stop using the app and delete your account at any time. We may suspend or close accounts that break these terms.
Liability
[Disclaimers and limits of liability, to be written after legal review.]
Applicable law
[Governing law and where disputes are handled, to be decided after legal review.]
Changes to these terms
When these terms change, we update the version and date at the top and, for important changes, tell you in the app.
Contact
Use Help & Feedback in the app, or email [support email not yet provided].